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Frequently Asked Questions
- About Shipping:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier’s tracking system. Simply enter your tracking number in the “Track Your Order” section to see the latest updates on your shipment.
While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, such as weather conditions or courier service delays. If your order is delayed, please contact our customer support team for assistance. We will work with the courier to resolve the issue as quickly as possible.
Currently, we only offer shipping within India. We are working to expand our services to include international shipping in the near future. Please stay tuned for updates.
Shipping charges vary based on the weight and dimensions of your order, delivery location, and the chosen shipping method. The applicable shipping fee will be displayed at checkout before you complete your purchase. Standard shipping starts at INR 50, express shipping at INR 150, and same-day delivery at INR 200.
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided that the order has not yet been processed or shipped.
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return & Refund Policy.
Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
- About Return & Refund:
To initiate a return, please contact our customer support team at info@easymarmo.net within 14 days of receiving your order. Provide your order number, product details, and the reason for the return. Our team will guide you through the return process.
Refunds typically take 7-10 business days to appear in your account once the returned item(s) have been inspected and approved. You will receive an email confirmation when the refund has been processed.
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part, such as receiving a damaged or incorrect item. In such cases, we will provide a prepaid return shipping label.
We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired product.
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide your order number, a description of the issue, and photos of the damaged product. We will arrange for a replacement or refund as applicable.
Personalized or custom-made items are typically non-returnable unless they arrive damaged or with a manufacturing defect. Please review the product details before placing your order.
You can cancel your order within 24 hours of purchase by contacting our customer support team. If the order has already been processed or shipped, cancellation may not be possible, and you will need to follow the return process.
- Have More Questions?
If you have any more queries or need further assistance, please don’t hesitate to contact us. Our customer support team is here to help! You can reach out to us via email at info@easymarmo.net. We strive to provide prompt and efficient service to ensure your experience with Easy Marmo Online is as smooth as possible.