Return and Refund Policy

At Easy Marmo Online, your satisfaction is our priority. We strive to provide you with high-quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our obligations.

1. Eligibility for Returns

• Time Frame: Returns must be initiated within 1-2 days of the delivery date. After 1-2 days, we cannot accept returns or provide refunds.
• Condition: Products must be unused, unwashed, and in their original packaging with all tags and labels intact. Items that have been used, altered, or damaged will not be eligible for return.
• Product-Specific Conditions: Certain items may have specific return conditions, which will be noted on the product page. Custom-made or personalized items are typically non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

• Personalized Items: Customized products or made-to-order items cannot be returned unless they arrive damaged or with manufacturing defects.
• Final Sale Items: Products marked as “final sale” or “non-returnable” are not eligible for return or exchange.
• Health and Hygiene Products: Items related to personal health and hygiene, such as stickers for skin application or similar, cannot be returned for safety reasons.

3. Return Process

1. Initiate a Return: Contact our customer support team at info@easymarmo.net within 1-2 days of receiving your order. Provide your order number, product details, and the reason for the return.
2. Receive Return Authorization: Our team will review your request and, if approved, will provide you with a return authorization number and instructions on how to return the item(s). Returns without an authorization number will not be accepted.
3. Prepare Your Return: Pack the item(s) securely in the original packaging, including any accessories, manuals, or documentation. Make sure to include the return authorization number.
4. Ship the Return: Send the package to the return address provided by our customer support team. Please use a trackable shipping method to ensure safe delivery. Customers are responsible for return shipping costs unless the product received was incorrect or damaged.

4. Refund Process

• Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria. This process usually takes 3-5 business days.
• Refund Approval: If the return is approved, we will initiate a refund to your original payment method. You will receive an email confirmation once the refund has been processed.
• Refund Timeframe: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.

5. Damaged or Defective Items

• Reporting Damage: If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. Provide your order number, a description of the issue, and photos of the damaged product.
• Replacement or Refund: After verifying the issue, we will arrange for a replacement of the product at no additional cost to you. If a replacement is not available, a full refund will be issued.

6. Incorrect Items

• Wrong Product Received: If you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange for the return of the incorrect item and ensure the correct product is sent to you at no extra cost.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired product.

8. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item received).
• Prepaid Return Labels: In the case of defective or incorrect products, we will provide a prepaid return shipping label.

9. Return Address

Please do not send your purchase back to the manufacturer or supplier. Returns should be sent to the address provided by our customer support team during the return authorization process. Returns sent to the wrong address may not be processed or refunded.

10. Cancellations

• Order Cancellations: Orders can be canceled within 24 hours of purchase without incurring any cancellation fees. After 24 hours, cancellation requests may not be accommodated if the order has already been processed or shipped.
• Refund for Canceled Orders: If a cancellation is successfully processed, you will receive a full refund to your original payment method.

11. Contact Us

For any questions or concerns about returns and refunds, please reach out to our customer support team at: info@easymarmo.net